Our regular partner for all things collectible, Mother’s Basement, have announced three new changes to the way they work with you – the figurine-devouring geeks – that’ll keep them on the top of their game.
A new loyalty system of Power Points will reward regular supporters by giving cashback on future purchases. Each Power Point is worth 7%, and customers can earn them by posting about Mother’s Basement and their killer products on Twitter, Facebook, and more, and by referring friends to the site.
As a thank you to their existing customers, Mother’s Basement are also giving out Power Points to people who have already placed orders with them.
It’s not just about giving you things; Mother’s Basement are inviting frank criticism and honest appraisals, by teaming up with customer feedback specialist Feefo – www.feefo.com – to bring independent and honest customer reviews to their site, focused on both the products and their service.
To round off their revamp, Mother’s Basement have introduced EasyPay and PayBreak, two flexible payment plans for pre-order products such as Hot Toys and Sideshow Collectibles, two brands that are notorious for selling out before their release thanks to their highly sought after, fan-pleasing, high quality ranges of deluxe action figures and statuettes.
Kathryn Valler, co-owner of Mother’s Basement, said “My partner and I are collectors ourselves, and have been for many years. Our main motivation for starting Mother’s Basement was to create a business that understood and catered for collectors like us. We think that this recent wave of improvements will really make our customers happy because it’s exactly the kind of service we would want to experience.”
Speaking about their new reviews and feedback system, Kathryn said “We’re over the moon about our new relationship with Feefo as this will give us the perfect opportunity to really listen to our customers and constantly improve our business.”
For more information please visit www.MothersBasement.co.uk and check out a selection of their awesomely geeky collectibles, toys, and other sundry treats in the latest issue of SciFiNow.